So I got asked something that lingered in my head a while recently. Someone who attended my event walked up to me and said, “Kim, you talk so much about empathy when it comes to the sales cycle.”
There’s a difference between actually “Knowing” and “Thinking that you know.”
The Oxford Dictionary 2016 word of the year was announced to be "post-truth", which had an increase in use because of post-truth politics. Post-truth is defined as objective-facts being less influential than appealing to someone's emotional or personal belief.